運送政策
We ship all goods via Japan Post. For package under 1.7kg, we provide EMS, ePacket and ePacket light. For package over 1.7kg and under 27.5kg, we provide EMS, SAL, Small Parcel and Surface shipping.
You may find the shipping fee from Japan to UK at here.
The delivery time varies from countries to countries. On average:
EMS 1 week
ePacket 2 weeks
ePacket light 3 weeks
SAL 3 weeks
Small Parcel 2weeks
Surface 5 weeks
Plus local handling time on average 1 week.
We always strike a balance between delivery time and cost to provide the most reasonable delivery method.
Custom Inspection |
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● All International orders are subject to customs inspections as well as possible fees and/or taxes. ● These charges are determined by the country to which the package is shipped to and payment is the responsibility of the customer. ● Shipping charges, taxes, and other country's fees are non-refundable. ● You can reject the parcel then it will be returned back to the sender. We will contact you as soon as it arrives and we proceed a partial refund(less original shipping fee). |
Return Policy |
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● You may return any unopened merchandise for a full refund or exchange. ● Return shipping cost is not covered unless we send the wrong or defective product. ● We accept returns anytime within 30 days period from the receipt, but we regret that we are unable to refund your original shipping charges unless the return was a result of our fault. ● If your package is returned marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped or refund, we will, unfortunately, need to charge the resending shipping cost. ● When you want to get a refund instead, we are available to proceed partial refund, deducted original shipping cost and restocking fee equal to 20% of the goods price. |
Refund Policy
● We have a 60-day refund policy. If you don't receive your order within 60 days since the shipment date, we will give you a full-refund or re-shipment of the order with a tracking number.
● This only applies to orders that are presumably "lost" during the delivery process.
● We cannot give a full refund if, for example, you wrote the wrong shipping address, you miss the package because you are absent. In that case, we'll give you a partial refund (total order cost - shipping fee). In the case of re-shipment, we'll send you an invoice for the re-shipping fee.
我們通過日本郵政運送所有貨物。對於 1.7 公斤以下的包裹，我們提供 EMS、ePacket 和 ePacket light。對於超過 1.7 公斤和 27.5 公斤以下的包裹，我們提供 EMS、SAL、小包裹和水陸運輸。
您可以在此處找到從日本到英國的運費 here。
交貨時間因國家而異。一般：
EMS 1 週
ePacket 2 週
ePacket 輕量 3 週
SAL 3 週
小包裹 2 週
表面 5 週
加上當地平均 1 週的處理時間。
我們始終在交貨時間和成本之間取得平衡，以提供最合理的交貨方式。
海關檢查
● 所有國際訂單均需接受海關檢查以及可能的費用和/或稅費。
● 這些費用由包裹運送到的國家/地區決定，付款是客戶的責任。
● 運費、稅費和其他國家/地區的費用不予退還。
● 您可以拒收包裹，然後將其退回給寄件人。我們會在收到後立即與您聯繫，並進行部分退款（減去原始運費）。
退貨政策
● 您可以退回任何未開封的商品以獲得全額退款或換貨。
● 退貨運費不包括在內，除非我們發送了錯誤或有缺陷的產品。
● 我們在收貨後 30 天內隨時接受退貨，但很遺憾我們無法退還您原來的運費，除非退貨是由於我們的過錯造成的。
● 如果您的包裹被退回時被標記為“拒絕”、“無人認領”或“無法投遞”，並且您希望重新寄送或退款，很遺憾，我們將需要收取重新寄送的運費。
● 當您想退款時，我們可以進行部分退款，扣除原始運費和貨品價格的20% 的進貨費。
（此補貨費包含我們必須承擔的退貨運費和物品的補貨費）。
退款政策
● 我們有 60 天的退款政策。如果您在發貨日期後 60 天內沒有收到您的訂單，我們將為您全額退款或重新發貨，並附上跟踪號碼。
● 這僅適用於可能在交貨過程中“丟失”的訂單。
● 如果您寫錯了送貨地址，由於您不在而錯過包裹，我們將無法全額退款。在這種情況下，我們會給您部分退款（總訂單成本 - 運費）。在重新發貨的情況下，我們會向您發送重新發貨費用的發票。